MummeTech offers two types of ongoing work orders, As Needed Basis and Retainer Agreement.
Ad Needed Basis – (After signed agreement & deposit) Client will send an email request to
MummeTech will respond with the estimated cost of the work and a timeline. Client must respond accepting the terms. New work is then placed in the regular que. Currently new ‘As Needed’ work generally has a two to three week wait time in the que, unless the request is for 2 hours or less of work, these requests can generally be completed in a week or less. Emergency work is accepted at the current emergency rate. Emergency work is defined as work needing to be started/completed within 48 hours or on a weekend.
Retainer Agreement Option – A retainer agreement allows MummeTech to schedule or set aside time for the client in advance, ensuring any new work is started within 72 hours and completed quickly. Retainer Agreements can be set up for as little as 4 hours per month, to as much as 40 hours per month. 50% of any Unused Retainer Agreement Hours are rolled to the next month, unused retainer hours can only be rolled over for one month, the maximum number of rollable hours will be equal to 50% of the total hours set for the client. Overages will be billed at my normal hourly rate. MummeTech will inform you when the total hours for the retainer have been reached, before overages occur. Retainer agreements are for a minimum of 6 months, after that time the agreement can be renewed, canceled or modified at the request of the client; paid/unused retainer fees will not be refunded. For retainer agreements of 10 hours or less: any project that is expected to take more than two hours should be arranged at least one week in advance, if possible, however we will do our best to accommodate projects over two hours on short notice.
All retainer plans have a price lock guarantee for the length of your contract, so if you sign a 6-month retainer agreement, then the monthly cost of your retainer will not change during those 6 months, even if our regular hourly rate changes.
Retainer agreements are available in 6, 12 & 24 month lengths. Retainers are pre-billed on the 1st of the month.